BUSINESS POLICIES

LAST UPDATED JULY 2024

Catalyst Consulting Partners, LLC (“us”, “we”, or “our”) operates the https://www.wefacilitate.com and https://www.disctrainingzone.com websites (hereinafter referred to as the “Service”).

This page informs you of our policies regarding the purchase of products and/or services via these websites.

ONLINE ORDERING INFORMATION

For your security, we accept ONLY online credit card or PayPal payment orders. We do not accept verbal, mail, email, or phone orders.

  • Credit cards may be Visa, MasterCard, Discover, or American Express; and held by a company, institution, individual, or p-card system. Government purchase cards are accepted.

  • Online card acceptance approval is a secure bank-to-bank transaction.

  • A valid PayPal account may also be used for purchases.

  • Merchant on your statement will read Catalyst Consulting Partners LLC.

  • All orders are U.S. dollars.

  • Prices are subject to change without notice.

Orders are electronically approved.

Order Timing:

  • Orders received during business hours (7AM-7PM Central Time Monday-Friday excluding typical US holidays) are typically processed and fulfilled within minutes to a few hours.

  • Orders received after business hours are processed within 12-24 hours.

  • Orders received on weekends and U.S. holidays are processed and fulfilled within 24 hours for online products, and on the next business day for items to be shipped.

SHIPPING INFORMATION: 

  • At present, we only sell products and services to customers located in the United States.

  • All physical products (e.g., facilitation kits) are shipped free of charge to U.S. addresses.

  • Products are shipped via UPS to U.S. address only..

ORDER CAREFULLY – SALES ARE FINAL

  • Orders cannot be canceled or changed once they are placed.

  • ALL DiSC® and Five Behaviors® Profiles, EPIC Credits, and Facilitation Kits sold on this website are NOT REFUNDABLE.

  • Certification/accreditation registrations may be subject to rescheduling or refund in certain circumstances. Please see product descriptions for details.

  • We do not see credit card numbers and are unable to alter orders because they are bank-to-bank transactions. If you make an order error, you may not return it for refund, credit, or exchange for any reason.

  • We will promptly correct any errors that we make at no expense to you.